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YOUR PERSONAL INFORMATION: WHAT WE COLLECT, AND HOW WE USE IT
We do not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through our website, read pages, or download information, the web server will automatically gather and store certain information about your visit. This information does not identify you personally. We may use such information or any information you do provide to monitor our website’s performance, and to make improvements where necessary.
Information Stored Automatically
By default, all web server log files capture Internet Provider (IP) addresses. We may use your IP address internally to help diagnose problems with our server, administer our website and to monitor network traffic to identify unauthorised attempts to upload or change information, or cause damage.
A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs onto our website to maintain that login, to retain login information (if requested) and for the maintenance of our shopping cart service. Any activity you engage in while you are at the Suzzette's Speciality, Inc. website may be tracked. We do not use cookies to track your Internet activity before you enter or after you leave our website.
The Information You Provide
If you are a registered user, you are required to provide your email address and password when you login to our website.
If you belong to a subscription program or any other program under Suzzette's Speciality, Inc., we may ask for information which identifies you as a program member.
When you place an online order, you will be required to provide your name, email address, mailing address, contact number, payment card details and/or other information (e.g. special delivery instructions). We may share selected information with our agents, sub-contractors (e.g. shipping company) and/or third parties (e.g. the issuer of your payment card) for the sole purpose of delivering the product(s) you requested or processing your payment.
When you participate in any contest or promotion, we may ask for your name, address, email address and/or other information so we can administer the contest/promotion and notify winners.
If you choose to provide us with personal information by sending an email to Suzzette's Speciality, Inc., or by filling out a form with your personal information and submitting it through our website, we may use that information to provide the information, service(s) and/or product(s) you have requested.
We do not collect personal information for other purposes. The information you provide is not released to any third party for commercial marketing and gains or otherwise, without your permission except where required by law to do so (such as in the investigation of fraud or other inappropriate activity).
SECURITY
To make online shopping at the Suzzette's Speciality, Inc. website a safe and secure experience, we use a Secure Sockets Layer (SSL) capable browser. This means that any credit/debit card information you send is encrypted by your computer, and then decrypted again on our server, making it extremely difficult for others to access your private information during transmission.
Unauthorized attempts to upload information to or change information on our website are strictly prohibited and may be punishable by law.
RETURN POLICY
All sales made through the Suzzette’s Cabin Candles Web site are subject to our return policy. You have 14 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes, products must be in original condition, undamaged and unused. You must call Suzzette’s to obtain authorization to return purchased merchandise (903-567-5900). All return/exchange shipping fees are the responsibility of the customer. If the product is defective return shipping will be refunded. Proof of shipping cost will be required; receipt for shipping should accompany the returned merchandise along with original receipt. Please send your return package via Fed Ex, UPS or Insured Priority Mail. We do not except COD’s.
Refused Orders
Packages that are refused when they reach their shipping destination will be charged shipping, and a restocking fee of 25%. If for some reason your order was refused, but you still want the order. You will be required to repay the new shipping charge in order to receive your order.
Paying for Your Order
You may pay for your orders with any major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, AMEX, and Discover® Card.
All cards will be cleared at the time the order is placed. Most orders will ship within 2 to 3 business days.
CANDLE CARE:
Candle burning Safety
- Remove all packaging before lighting.
- Place on a protected, heat-resistant, dry surface, away from anything that can catch fire, and out of reach of children and pets. Use holders designed for the particular candle style
- Keep wick(s) trimmed to 1/4” at all times
- If smoking occurs, blow candle out. Trim wick(s), remove trimmings, and relight
- Keep the wax pool free of wick trimmings, matches, or any combustible material. Keep the wick centered
- Avoid burning candles in drafts
- Never leave burning candles unattended. Keep them within sight at all times
- Keep all matches and lighters out of the reach of children
- Teach everyone in the family the rules of safe candle use
Jars
- Handle with care; glass containers are fragile. Avoid glass-to-glass contact when removing or replacing the lid. Do not use if the jar is cracked, chipped or scratched. Do not refill with wax
- Do not allow the flame to touch the side of the jar. The jar may become hot. Handle carefully
- If smoking occurs, check for drafts or high traffic areas, which may cause flame to flicker and smoke. Also, be sure that the wick is no longer than 1/8". If it is, extinguish, trim to 1/8", and relight
- To minimize wax left on the sides of the jar, burn 3 hours at a time; it is normal for some wax to be left. The amount will vary per color, fragrance and burning conditions
- Prevent possible heat damage to the counter/surface by discontinuing use when 1/2" of wax remains. Only burn in a suitable holder, or on a plate or other fire and heat resistant surface
- Extinguish carefully before replacing the lid
Pillars
- When wax pool reaches the candle’s edge, extinguish flame and allow candle to harden before relighting. This will prevent dripping
- Discontinue use when 1/2" of wax remains
- Never place directly on furniture. Only burn in an appropriate holder
Votive Candles
- Burn only in an appropriate holder. Do not burn freestanding
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